Senior Officer, Computer Operator, Group Infrastructure & Platform Services
UOB
- Singapore
- Permanent
- Full-time
- Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
- Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
- Perform reports printing and distribution
- Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
- Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
- Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
- Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
- Assist Operations Manager to enhance the operations process and procedure.
- Diploma from a recognized Poly/ITE with experience in handling at least one full project
- Basic knowledge in any of the platforms like AS400, Mainframe, Open system (Unix and Windows)
- Good working knowledge of MS Office suite of products
- Good communication and interpersonal skills with proficiency in English language
- Willingness to work independently in rotating shifts across 24x7 model