KEY RESPONSIBILITIESRevenue Management & Collections - Ensure Letter of Guarantees (LOG) and/or MediSave authorisations are secured for short-stay patients and newly created accounts from 0 to 30 days
- Monitor collection rates of 1FSS Shared Services and collection agencies
- Analyse and propose initiatives to improve collection rates for patients and corporate accounts
- Review LOG submitted by corporates and employers
- Evaluate instalment requests from patients and corporate accounts
Financial Analysis & Reporting - Support Deputy Director (PBS) in bad debt provisioning and month-end accounts receivables analysis
- Escalate cases to Ministry of Manpower and legal teams when necessary
Systems & Technical Support - Provide system support including creating new payor codes
- Perform end-to-end testing of fixes in testing environment before deployment to production
General Duties - Participate actively in process improvement initiatives, IT projects, and organisational initiatives
- Perform any other duties as assigned by reporting officer
JOB REQUIREMENTS - Degree in Business or equivalent qualification
- Minimum 9-10 years of experience in similar capacity within healthcare finance or revenue cycle management
- At least 3 years of relevant experience in accounts receivable, collections, or financial analysis
- Strong leadership and interpersonal skills for effective stakeholder management
- Excellent organisational skills with ability to prioritise tasks and meet deadlines
- Self-motivated with strong interest in continuous learning and analytical thinking
- Proficient in Microsoft Office applications (particularly Excel for financial analysis)
- Working knowledge of SAP system preferred
- Ability to work independently and proactively resolve problems within established guidelines
- Service-oriented mindset with strong customer focus
National Healthcare Group
