Go-To-Market Training & Enablement Program Manager
- Singapore
- Permanent
- Full-time
- You care deeply about educating employees and partners, with a passion for coaching and developing skills that help drive business outcomes.
- You establish strong relationships with key cross-functional leaders, balancing the needs and interests of all stakeholders.
- You have a track record of success, with excellent problem-solving skills, high attention to detail to produce high-quality work, and an autonomous drive to get the job done.
- Learn about experience management (XM) as a category, including expert-level technical knowledge.
- Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
- Help develop our nascent APJ Partner Center of Excellence and define what our regional enablement strategy should look like.
- Expand your enablement expertise.
- Work closely with regional stakeholders (partners and internal employees, including leadership) to develop a perspective on enablement programming that will move the needle on Qualtrics’ business.
- Manage enablement projects from start to finish - conducting research and interviews to inform course content, building training materials, coordinating delivery logistics, presenting training deliverables, and assessing training effectiveness.
- Coordinate with the broader APJ CoE, as well as CoEs in other regions, to ensure consistent and scalable partner programming across the globe.
- Train and present to small and large groups of GTM employees and partners.
- Create compelling and interactive learning activities and knowledge checks that enhance retention.
- Communicate newly released training content via internal marketing channels.
- Measure impact through strong data analysis tied to KPIs.
- 7+ years of experience in a customer-facing support role (i.e., Technical Account Manager, Account Executive, Customer Success Manager) or in training and enablement.
- Exemplary interpersonal skills.
- Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment.
- Experience delivering effective training experiences in person and over Zoom, with facilitation skills that drive learner engagement and enhance content retention.
- Outstanding organisation and prioritisation skills.
- Ability to work independently in highly ambiguous, shifting environments.
- Bachelor’s degree.
- Experience in the field(s) of Market Research, Customer Experience, and/or Employee Experience.
- Broad purview: We work across regions and functions, so there’s always something new to learn!
- Direct influence on key company metrics, including revenue, expansions and renewals.
- Strong focus on professional development.
- We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - SGD 2,400 for an experience of your choosing (eligible after a year)
- Wellness Reimbursement Program - SGD 1600 annually (SGD 400/quarter) for wellness related activities
- We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
- We believe in sharing Qualtrics success which is part of the compensation for all employees