Applications Engineer

QSC, LLC

  • Singapore
  • Permanent
  • Full-time
  • 7 days ago
Overview:The Applications Engineer role is designed to provide comprehensive technical support and training services across the Southeast Asia region. This position serves as a key technical resource for systems integrators, consultants, distributors, and end users, ensuring the effective deployment and operation of AV/IT solutions. The engineer is responsible for resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms. Responsibilities:Technical Support:
  • Provide post-sales support for hardware and software issues across AV/IT platforms
  • Assist with pre-sales system design, specification, and solution architecture
  • Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration
  • Escalate unresolved issues to internal teams and ensure timely resolution
  • Maintain detailed documentation of technical issues, resolutions, and best practices
  • Collaborate with internal departments to improve product performance and customer experience
Training & Enablement:
  • Deliver technical training courses and product seminars to partners, consultants, and end users
  • Support the development and localization of training content for Q-SYS and other specialist platforms
  • Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders
Customer Engagement & Market Insight:
  • Build and maintain strong relationships with channel partners and end users across Southeast Asia
  • Gather and relay customer feedback to inform product development and market strategy
  • Represent the company professionally in meetings, industry events, and cross-functional collaborations
Qualifications:
  • Education to degree level or qualification in industry relevant field such as sound engineering
  • Minimum 5 years’ experience in professional AV, IT infrastructure, or related industries
  • Proven experience in technical support, systems engineering, or commissioning roles
  • Strong understanding of audio, video, control systems, and networking fundamentals
  • Experience with third-party control integration (e.g., Crestron, AMX) and scripting (e.g., LUA)
  • Familiarity with AV design tools such as EASE 4.0 is a plus
  • Commercial awareness and ability to support complex sales processes
  • Fluent in English; proficiency in other Southeast Asian languages is desirable
  • Exceptional problem-solving and analytical skills
  • Detail-oriented with strong organizational capabilities
  • Excellent verbal and written communication skills
  • Confident presenter with natural gravitas
  • Collaborative team player with the ability to work independently
  • Professional demeanor and discretion in handling sensitive information
Certifications (preferred but not mandatory):
  • AV industry certifications: CTS, CTS-I, CTS-D
  • IT networking certifications: CCNA, CCDA
  • Q-SYS Level 2, Quantum certification

QSC, LLC