AVP / VP, Product Manager, Digital Channels Security & Authentication - Institutional Banking Group (IBG)
DBS Bank
- Singapore
- Permanent
- Full-time
- Manage and execute the product roadmap for web & mobile security and authentication services.
- Understand and manage our channel security technology stack, including authentication, cryptographic key management, authorization, and mobile threat defense to safeguard our customers.
- Proactively identify and mitigate future risks driven by product or channel development.
- Identify emerging fraud trends and opportunities to improve fraud prevention and detection measures.
- Keep abreast of the latest trends in web and mobile security to ensure our services meet the highest standards.
- Collaborate effectively with colleagues across departments including, Technology, Operations, Information Security, Legal, Financial Crime, Compliance and Customer Support to drive alignment with and implementation of security and fraud prevention initiatives.
- Investigate and address cybercrime and digital fraud related issues reported by customers and internal fraud and network surveillance teams.
- Ensure compliance with all relevant regulatory requirements and internal guidelines pertaining to electronic banking and payments security, staying abreast of changes in regulations and proactively implementing necessary measures to maintain compliance.
- Maintain a customer-centric approach, balancing convenience and safety to ensure best-in-class customer experience across all digital banking channels.
- Develop and deliver trainings & awareness campaigns to educate customers on best practices for ensuring security of their accounts and online banking profile.
- Degree in Information Technology, Computer Science, or related disciplines
- Experience in Identity and Access Management (IAM) and mobile security solutions.
- Knowledge of authentication protocols and standards such as FIDO and OAuth.
- Familiarity with cyber risk, common fraud schemes & typologies, along with the emerging trends affecting fraud and financial crime in Digital Banking space (for g., account takeover, phishing scams, malware apps, social engineering, etc.)
- Familiarity with local and global regulatory landscape (i.e., at least one of MAS, HKMA, RBI, PBOC, BI) for digital/online banking, preferably with experience in delivery of assignments related to regulatory compliance.
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence decision-making.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.