Guest Service Ambassador
- Singapore
- Permanent
- Full-time
- Provide outstanding customer service and ensure a warm and welcoming environment for all guests
- Oversee the day-to-day operations of the front office and guest services team
- Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues
- Coordinate the allocation of guest suites and manage housekeeping schedules
- Monitor inventory and order supplies as needed to maintain high standards
- Train and develop team members to uphold the company's service excellence
- Liaise with other departments to ensure seamless guest experiences
- Contribute to the continuous improvement of guest services and operations
- Minimum 2 years' experience in a front office or guest services role within the hospitality industry
- Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues
- Excellent problem-solving and decision-making abilities to handle guest requests and concerns
- Proficient in using hotel management and reservation systems
- Commitment to providing exceptional customer service and maintaining high standards
- Flexible and adaptable to work in a fast-paced environment
- Ability to lead and motivate a team