Service Sales Manager

Siemens

  • Central Region, Singapore
  • Permanent
  • Full-time
  • 8 days ago
Service Sales ManagerWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.You'll Make an Impact By:
  • Drive Service Revenue Growth: Lead the charge in identifying and securing new sales opportunities within the existing customer base, focusing on aftermarket services and solutions for Medium and Low Voltage Switchgears.
  • Coordinate Service and Technical Support: Act as the primary point of contact for external service vendors, ensuring timely and high-quality service delivery. You'll oversee troubleshooting, maintenance, and repairs, learning from vendors to ensure adherence to service level agreements.
  • Strengthen Customer Relationships: Build and maintain long-lasting customer relationships through proactive communication, ensuring a high level of customer satisfaction and loyalty.
  • Collaborate on Sales Strategy: Work closely with the core sales team to align strategies and achieve revenue targets, leveraging your technical insights to expand the customer service portfolio's market share.
  • Manage Financial and Commercial Aspects: Use your commercial knowledge to understand contracts and optimize service delivery, ensuring financial success in line with sales goals.
  • Facilitate Technical Solutions: Validate vendor-provided diagnoses for complex issues and manage the escalation process to internal R&D teams when specialized support is needed.
Your Defining Qualities:
  • Relevant Technical Background: You have a Degree or Diploma in Electrical Engineering, with a strong understanding of Medium and Low Voltage Switchgears and the relevant Singapore market.
  • Proven Industry Experience: You have at least 5-10 years of experience in engineering or switchgear manufacturing, with a focus on technical or service roles.
  • Problem-Solving Skills: You're a strong problem-solver with a proven ability to diagnose and resolve complex technical issues independently.
  • Excellent Communication and Interpersonal Skills: You have very good communication, presentation, and interpersonal skills, essential for both customer and vendor management.
  • Commercial Acumen: You possess commercial knowledge and a solid understanding of contracts, enabling you to manage the business side of service delivery effectively.
  • Proactive and Results-Oriented: You're self-motivated, results-oriented, and capable of working independently as well as part of a collaborative team.
What we offer
  • Flexibility: Inclusive and flexible working environment with hybrid and remote options.
  • Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
  • Growth opportunities: Continuous and individual learning journeys.
  • Inclusive culture: A team culture where you can be yourself.
Recruitment Process:
  • CV Screening
  • A session with our recruiter to understand your motivation & learning goals
  • 1-2 Business Interviews
  • Offer Stage
Come join us, and #TransformTheEveryday for everyone!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Siemens