Client Advisor

Central Region, Singapore
Permanent
Full-time

15 days ago

Created in Spain in 1846, LOEWE approaches 175 years as one of the world's major luxury houses. Since 2013, under LOEWE's creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.JOB DESCRIPTIONRole MissionAs a Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.Responsibilities

Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations
Exemplify our brand history and heritage
Highlight our product categories through your exceptional product knowledge to cross sell and upsell
Engage with diverse clients, always putting them at ease to develop long lasting relationships
Develop and grow your client book, updating client information on the relevant company tools
Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
Actively participate in visual merchandising in accordance with LOEWE's visual standards
Maintain products in an efficient, clean, secure, and organized manner; front and back of house
Support with inventory management and ad hoc back of house tasks
Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior

Key Requirements

Interest in luxury retail, particularly in Leather goods and/or Ready to Wear
A deep interest in Fashion, Art, and Culture
Enjoys working within a diverse, dynamic team
Excels in adapting and connecting with different clients and situations to be a master of client engagement
Effective communication skills with the sensitivities to build and maintain a client book
Results driven with a commercial mindset without compromising on the Team Player attitude
Flexible, adaptable, and collaborative approach to work

Loewe

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