Customer Service (0075 August 2025)

• Responding promptly to customer inquiries via phone, email, and chat.
• Assisting customers with their orders, questions, and account issues.
• Maintaining knowledge of our products and services to accurately inform customers.
• Processing orders and returns accurately and efficiently.
• Documenting customer interactions and feedback for continuous improvement.
• Collaborating with internal teams to resolve customer issues in a timely manner.
• Working to meet individual and team performance targets.

• High school diploma or equivalent required; bachelor's degree preferred.
• Previous experience in customer service in logistic industries or a related field is an advantage.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings and weekends if needed.
• Customer-oriented attitude with a commitment to providing high-quality service.
• Able to take calls on weekends and after working hours for any urgent matters

Royal Ocean Marine