Watch Development & Training Manager, South Asia Pacific

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Do you love making a difference?

• Events: Providing comprehensive support for all events, including client appointments, jewelry and high jewelry watch showcases, and ensuring diligent follow-up on sales deliveries and transactions.
• Boutiques: Actively supporting and monitoring watch sales within boutiques to optimize performance and client satisfaction, including local activations
• Training: Leading and delivering engaging in-store training programs across all watch collections, empowering local teams with the knowledge and skills to excel.

• Ensure the smooth integration of the watch collections into regional or local High Jewelry events, ensuring a cohesive and elevated brand experience.
• Provide pre-event coaching and training to retail teams on watch collections, sales techniques, and client engagement.
• Serve as a key point of contact and product expert during High Jewelry events, supporting the sales team and engaging with clients.
• Collaborate with event teams to ensure seamless integration of watch displays and messaging.
• Analyse the key success factors and provide recommendations for future improvements.
• Follow-up on deliveries and sales post-event

• Regional point of contact for retail teams on the high end watches demands and sales
• Liaise with global watch team and regional merchandising teams
• Ensure optimal boutique inventory coverage, and product placement and display
• Watch caravans implementation

• Serve as the regional training lead for all watch collections.
• Develop and implement a locally adapted learning strategy and tools, aligned with product launches, retail team knowledge levels, and collections performance.
• Create and deliver engaging training programs, including product knowledge, sales techniques, and brand storytelling, including on-boarding of new joiners and store briefings
• Utilize various training methods, including in-person or virtual workshops, and on-the-job coaching.
• Monitor and evaluate the effectiveness of training programs, adjusting content and delivery as needed.
• Collaborate with global training teams to ensure consistency and alignment with brand standards.
• Drive Watch Ambassador program - create engagement and elevate skillset, monitor KPIs

• Work closely with the High Jewelry Director and regional sales teams to achieve sales targets and brand objectives.
• Partner with the global watch team in Geneva to ensure cohesive messaging and event success.
• Provide feedback from the field to inform product development and marketing strategies.
• Partner with local training teams to ensure the integration of watch training into regional learning strategy.
• Collaborate with other departments, including After-sales, supply chain, and customer service, to ensure seamless operations

• Minimum of 7 to 10 years of experience in Retail and sales support within the luxury watch or jewelry industry
• Passion for horology and a strong understanding of the watch market
• Proven ability to train and coach retail teams effectively
• Excellent presentation and communication skills, with the ability to engage and inspire retail teams and clients
• Strong organizational and project management skills
• Ability to travel within the region as needed
• Proficiency in Microsoft Office Suite
• Passionate about luxury watches and the Tiffany & Co. brand
• Excellent interpersonal skills and ability to build strong relationships
• Highly motivated and results-oriented
• Creative and innovative thinker
• Entrepreneurial mindset

Tiffany & Co.