Gateway Manager

• Oversee and manage the daily and weekly BSA and charter commitments and tendered volume to execute shipment in the most efficient and cost-effective manner.
• Ensure adherence to SOPs, customer contracts, airline requirements
• Ensure compliance at all times with all laws, sanctions, customs regulations, relevant to international transport and freight.
• Ensure the smooth and efficient flow of airfreight transactions.
• Ensure all milestones and system entries are completed accurately and in a timely manner.
• Work closely with internal teams, warehouses, and service providers to optimize operational efficiency.
• Monitor and improve service levels to ensure customer satisfaction and operational excellence.

• Develop and maintain strong relationships with airlines, handling agents, customs authorities, and other vendors.
• Negotiate competitive freight rates and secure capacity with carriers to meet demand.
• Review and monitor contractor performance and award contracts based on cost efficiency, service levels, and compliance.
• Ensure airline and vendor agreements are aligned with business objectives and customer expectations.
• Ensure all operations comply with customs regulations, security protocols, and airline/government requirements.
• Conduct regular audits and reviews to ensure compliance with internal and external regulations.
• Implement continuous improvement initiatives to enhance efficiency, reduce costs, and optimize processes.

• Act as a primary liaison between overseas offices/agents, and inter-department teams.
• Provide regular operational updates to internal and external stakeholders.
• Ensure customer-specific SOPs and contractual obligations are met.
• Support customer as required by management office or commercial teams

• Lead, mentor, and develop the airfreight gateway team to drive high performance.
• Provide guidance, training, and support to ensure staff are well-equipped to meet operational demands.
• Oversee resource planning and recruitment to maintain an efficient and capable workforce.

• Solid experience in airfreight operations, gateway management and freight forwarding.
• Strong knowledge of airfreight import/export processes, customs regulations, and airline requirements.
• Experience in carrier negotiations, vendor management, and procurement of air freight capacity.
• Proven track record in operational compliance, process improvement, and cost control.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Problem-solving mindset with strong analytical and decision-making skills.
• Ability to multitask and work effectively under tight deadlines.
• Proficiency in freight management systems and operational software.

Hatch Asia