AVP, Cards Product Manager for Affluent Segments
- Singapore
- Permanent
- Full-time
We are seeking a driven senior Cards Product Manager to manage the Affluent Cards portfolios. This role is critical in shaping customer propositions, driving product innovation, and delivering profitable portfolio growth. You will need to enhance product value for our cardmembers through differentiated offerings, quick to market service delivery, and digital-led cross-functional initiatives.What you do
- Lead the end-to-end management and development of Affluent cards portfolio, with clear ownership of product strategy, customer journey, and portfolio performance
- Drive full P&L accountability, with a sharp focus on revenue growth, cost management, risk optimisation, and long-term profitability
- Identify, design, and launch compelling product propositions and lifestyle benefits that resonate with target segments
- Enhance the cardmember service experience by actively identifying pain points, championing customer feedback, and driving service improvement initiatives
- Embrace digital solutions and innovation to streamline onboarding, deepen customer engagement, and improve product delivery and servicing
- Collaborate across internal teams (e.g., digital, marketing, analytics, risk and compliance, technology, operations) and external partners (e.g., merchants, schemes, service providers) to ensure timely and effective program or project delivery and customer issue resolution
- Navigate complex stakeholder environment with professionalism and influence, including senior-level interactions across functions
- Monitor market and competitive trends to identify gaps and opportunities with agility and creativity
- Bachelor’s degree in Finance, Business Administration and Management, or a related field.
- Minimum 8-10 years of experience in credit cards or consumer product management, ideally with exposure to the affluent or premier customer segments
- Solid understanding of cards P&L management, pricing levers, portfolio analytics and risk to rewards drivers
- Track record in launching and managing products and propositions that drive usage, acquisition, and customer spend & digital engagement
- Strong leadership and stakeholder management skills, experienced in driving cross-functional initiatives
- Passionate about customer experience with a demonstrated ability to drive service improvements and customer satisfaction metrics
- Digitally savvy with a strong appreciation for technology, innovation and digital product enablement and hands on approach towards design, testing and implementation
- Resilient, detail-oriented, and comfortable working in fast-paced, high-pressure environments
- Positive risk and control mindset
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.