Passenger Service Agent
TNC Aviation
- Singapore
- Permanent
- Full-time
- To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
- Assist customers through all procedures related to arrivals & departures in the following activities.
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
- To maintain files and log sheets
- Give inputs for training requirements
- Updating of manuals and local procedures
- Ensure competent and qualified work force are detailed for duty
- Verify Invoices
- Personnel development and management
- Maintenance of equipment
- You have at least 4 years experience within a Customer Service role, ideally within the Aviation industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of passenger service, ground staff, airport staff and customer experience
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits