North Asia & Sapmena Zone bt] IT Pmo Manager, Transformation & Communications, Singapore
- Singapore
- Permanent
- Full-time
- Own, animate, and facilitate IT governance for NA & SAPMENA Zone IT
- Proactively manage business expectations and monitor customer satisfaction levels through relevant service metrics and measures
- Look after cross-functional IT management capabilities that enable both well-run IT operations (run the business) and new strategic business contributions (grow the business)
- Strategically manage the Group's IT initiatives portfolio and consolidate requests
- Support the business on the monitoring and realization of the value delivered by IT initiatives
- Act as a proactive business partner: actively listen to internal/ external customers, articulate and clarify /translate customer needs into IT implications
- Demonstrate an ability to challenge strategic plans
- Own and facilitate the IT/Business global governance for the domain
- Show sensitivity to the L'Oréal metier / Business
- Support the delivery of campaigns, initiatives and narratives that drive understanding of and commitment to company-wide initiatives and priorities through the creation of communications plans, targeted written communications, and live events
- Develop messaging to localize and support dissemination of company-wide announcements and programs across all teams in the region
- Lead internal communications planning for key organizations and initiatives
- Bring Beauty Tech's long-term vision for our people in the region and showcase local innovation stories across employee events and internal channels
- Lead content development in partnership with key departments, including script writing and production
- Lead execution and event production of our monthly live employee series that connects our employees to the most important matters impacting our region
- Play an active role in delivering global and regional PR campaigns
- Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.
- Advocate the highest standards of IT Portfolio Management to ensure value creation for the Business
- Drive and follow up Transformation Initiatives including IT Transformation Program (Beauty Tech)
- Support in project portfolio Financial Management across the domain
- Provide effective Communication across the Zone
- Support to accelerate & animate CIO Office and Employee Experience's activities
- Results-driven who has held a PMO role within a regional organization or IT domain
- Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business
- Able to build positive relationships to drive and collaborate with cross-functional stakeholders and teams at different levels of maturity
- Ability to influence and empathize with stakeholders' challenges and needs
- Ability to balance the role of strategist with urgency to deliver results
- Capability to contribute strategically as well as tactically and operationally
- Effective communicator with ability to promote new kind of services and/or transformation program internally to drive change
- Demonstrate an ability to challenge strategic plans where suitable
- Knowledge of project/product management & methodologies
- Sound knowledge of project finance, budget processes
- Good knowledge of communication and learning function
- Understands and customizes communications for a global audience, using multiple channels and mediums.
- Experience with events, logistics and various types of creative content development.
- Experience working with leaders and building consensus among multiple internal stakeholders.
- Experience in supporting executives, developing great stories and executing communication plans and virtual event production.
- ITBM/PPM tools (ServiceNow)
- Microsoft Office applications -- Office Suite (Project, PowerPoint, Excel, Word), Visio
- Knowledge of tools for data extraction & reporting such as Power BI, MS Excel preferred
- CMMI, ITIL, Project methodology
- Agile methodology knowledge is a plus
- Degree in Business/Engineering/Information Technology
- Applied knowledge of IT Project Management and Program Management Office (PMO)
- Strong experience as transformation program leader in an international environment
- Experience in Digital or in FMCG are a plus
- Minimum 10 years' work experience
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