Operations Coordinator
CEVA Logistics
- Singapore
- Permanent
- Full-time
- First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
- Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
- Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
- Request and Incident Management:
- Handling of customer requests and supply chain incidents / disruptions
- Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
- Handling of customer requests and supply chain incidents / disruptions
- Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
- Follow up on missing events and investigate data inconsistencies
- Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
- Support analysis of standard KPIs and reports and identify / suggest areas for improvement
- Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
- Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
- Support implementation of changes to processes or policies as determined by the process owners
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
- Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
- Minimum 1 year of working experience
- Fresh graduates with logistics or supply chain related educational background may be considered
- Strong computer skills and good working knowledge of Microsoft Office General understanding of Supply Chain Management concepts and logistics processes
- Fluency in English (both written and spoken) mandatory
- Ability to work under pressure in a fast-paced environment
- Proven ability to get things done and a team player
- Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
- Customer service oriented