Retail Supervisor - Changi Airport

Lotte Travel Retail Singapore

Job Description:

Retail supervisors develop operations plans for their teams and make sure those plans are executed.
Lead, manage and motivate a team of Retail Associates
Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.
Coach and train Retail Associates on GLOB+ system usage
Conduct daily briefings to team members before the start of shift duty
To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
Manage and improve the SOP and procedures related to inventory management at the assigned stores level
Able to multitask, while also keeping the customer happy and satisfied
Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations
Good leadership skills to effectively oversee and manage the team
Supervisors may work a variety of hours that may include nights, weekends, and holidays
Retail supervisors may also be required to attend meetings and conferences
Any other ad-hoc assignment or project assigned by your superior

Requirements:

Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
Able to stand for extended periods of time
Able to work rotating shifts duties in Changi Airport environment
Able to work on weekends and public holidays