Product Manager

Singapore
Permanent
Full-time

3 days ago

Job SummaryAchievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore. Primary responsibility is to manage the overall Credit Cards Rewards Programme from managing the cost, construct, and partnerships to drive credit card spends, loyalty and engagement.Build and design unique rewards redemption propositionEnsure rewards offers remain competitive in the market through strategic partnerships and relevant offersIdentify opportunities with partners/brands to roll out rewards offerings and promotionsSupport the delivery of process efficiencies and optimisation initiatives to improve client experience and keep rewards costs manageableManage redemption mix to reduce cost per point and overall rewards costs, and provisioning in line with targetsWork closely with internal stakeholders, partners and vendors on implementing new rewards features and capabilitiesResponsible for Rewards reconciliation reporting and work with finance and Group to ensure internal alignmentReview and analyze data and market trends to provide insightsResponsible for ensuring adherence to the Minimum Control Standards (MCS) issued by Group Retail ProductsWork with Legal & Compliance and risk teams to ensure regulatory requirements are metResponsible for any ad-hoc tasks assigned from time to timeStrategy

Revenue and Market Share.

Business

Key business drivers - Card spends, engagement/loyalty.

Processes

Process improvements and efficiencies.

People & Talent

Work and collaborate with various internal and external stakeholders.

Risk Management

Adherence to GPS, ensuring controls and measures are in place to minimise gaps.

Governance

Understanding of regulatory framework, requirements and expectations.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

Bachelor's Degree
3+ years in Banking Experience (preferably in Credit Cards / Unsecured Lending)
Marketing, financial and analytical skills
Knowledge of industry and competitor products/services
Independent, self-motivated and results-driven
Strong communication and interpersonal skills
Demonstrated project management skills

Role Specific Technical Competencies

Banking/Payment Products
Client/Market Focus
Budget Management
Data Analytics
Stakeholder Management
Marketing Channels

About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment AssessmentsSome of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website37974

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