TikTok Shop - Regional Partner Operations Management Lead
- Singapore
- Permanent
- Full-time
- Leading partner operations programs by developing and implementing partner programs across the region that focus on enhancing workflows, processes, and performance metrics. Continuously evaluate and refine existing programs to ensure they align with the company's goals and objectives. Monitor the success of these programs by quarterly business reviews and make necessary adjustments to improve their effectiveness.
- Performance metrics and data analysis by monitoring key performance indicators related to partner operations and analyzing the data to identify areas for improvement. Utilize data analytics to optimize outcomes across various aspects of operations. Communicate insights derived from data analysis to relevant stakeholders to inform decision-making.
- Collaboration with cross-functional teams by fostering strong relationships with teams such as process & product, quality & training, resource teams, and other stakeholders, to ensure seamless collaboration and information sharing. Facilitate communication and coordination among teams to minimize conflicts and maximize efficiency to identify and address any issues that may arise within these teams, working towards resolving them cohesively.
- Talent management and leadership by hiring, training, and developing a high-performing team of Partner Operations Managers. Provide guidance, mentorship, and support to team members to help them achieve their professional goals. Conduct performance evaluations and provide constructive feedback to team members to improve their skills and contributions to the organization.Qualifications:Minimum Qualifications
- Bachelor's Degree in business administration, project management or equivalent practical experience.
- 5+ years of working experience in project/program management, online moderation/customer service with at least 2 years' experience in operational management/leadership.
- Track record of launching and delivering partner operations management improvements across multiple geographical locations.
- Flexible in schedule and capable of travelling to Business Partner sites frequently.Preferred Qualifications
- Master's degree in business administration or equivalent practical experience.
- Experience in E-Commerce or marketplace platforms.
- Experience in facilitating business review discussions about complex topics, influence, and reach agreements with higher management.
- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.