ITSM Consultant

• Oversee release management processes, ensuring smooth and controlled deployment of changes across production environments.
• Implement and enforce change management governance, including reviewing, approving, and documenting production changes to minimize risk.
• Maintain IT service catalogs, SLAs, and incident management workflows to align with ITIL best practices.

• Administer and optimize SaaS platforms (Jira, Freshdesk, etc.), enforce governance policies for tool usage, integrations, and automation workflows.
• Collaborate with stakeholders to ensure tools support ITSM processes (incident, problem, change, and release management).

• Standardize and automate user provisioning/deprovisioning processes.
• Maintain audit-ready documentation for access management and compliance reporting.

• Administer internal VPNs and user access (IAM).
• Partner with Engineering and DevOps to align operational changes with release and change governance.
• Train teams on ITSM processes, security protocols, and compliance requirements.

• Experience with IT service delivery
• Strong understanding of production environment stability and risk mitigation, especially change/release management.
• Familiarity with governance tools (ServiceNow, Jira Service Management, Freshdesk).

• Regular team buildings
• 18 leave days / year
• Insurance: GP, Hospitalisation, Dental and Optical
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

Sopra Steria