Unix L3 Expert
Crédit Agricole CIB
- Singapore
- Permanent
- Full-time
- assigns technical tasks and manages delegation for technical issues,
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Unix/Linux services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
is responsible for problem management and resolution. * supports his/her team during diagnosis when technical issues rise in his/her scope of expertise
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- actively assist in identifying the most technical skilled candidates for open roles,
- technically coach and develop partner resources to improve quality and productivity
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.
- Fluent in English written and spoken
- Working hours will be in rotating shifts and primarily to cover Europe business hours
- On-call support will be expected on a rotational basis on both weekdays and weekends
- Minimum 8-10 years of experience in managing Unix/Linux environment with about 3-5 years of experience in financial institutes
- Subject matter expert on technologies - Redhat 6/7/8, Solaris 10/11, HP-UX 11.31, Veritas Infoscale Cluster and MC/Service Guard Cluster.
- In depth hands on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM and HPE & Sun-Oracle hardware.
- Well versed with Scripting and Automation (Ansible, Python, Bash).
- Knowledge and/or hands on working experience with emerging technologies - Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics.
- Excellent communication, interpersonal and logical skills.
- Customer service oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.