Manager, Business Processing
- Changi, Singapore
- Permanent
- Full-time
- Issuance of policy contracts and endorsements;
- Issuance of policy adjustment, member movement;
- Responsible for premiums computation and experience refund;
- Ensure tax invoices/endorsement schedules/medical cards are issued timely;
- Ensure the accuracy of records entries & proper documentation;
- Perform supervisory function and guidance to junior staff for service excellence;
- Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system;
- Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
- Highlight any potential concerns/risks and proactively shares best risk management practices.
- Manage escalations and communications with policyholders and intermediaries and third party administrators;
- Provide reviews and updates to SOP to incorporate changes from regulations and best practices;
- Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency;]
- Degree from recognized institutions
- Preferred at least 5 years relevant experience specializing in Group Insurance administration / business processing
- Applicant along with experience in supervisory function will be an advantage
- Good time management, good analytical skills, meticulous and pro-activeness
- A person who is task and results oriented, and a good team player
- Mathematically inclined and with strong communication skills
- Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation
- Proficient in other Microsoft Office applications
- People motivator who can innovate the business unit
- Independent, able to perform under pressure and unsupervised
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes