Data Centre & Cloud Operations

• Oversee the management and maintenance of the physical and virtual infrastructure, including servers, storage, network devices, and power and cooling systems.
• Ensure that the data center infrastructure is secure, reliable, scalable, and meets the organization's business and operational needs.
• Plan, implement, and upgrade infrastructure to ensure it meets performance and capacity requirements.

• Lead, supervise, and coordinate with other departments, including IT, network operations, security, and facilities, to ensure smooth data center operations.
• Define and enforce operational standards and best practices for data center staff.

• Monitor data center performance, capacity, and usage to forecast future infrastructure needs and proactively address potential issues.
• Develop and implement strategies for optimizing the use of data center resources, including space, power, cooling, and network bandwidth.

• Lead the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.
• Manage timelines, budgets, and resources to ensure successful project delivery.
• Track and report progress on key milestones, ensuring projects stay on schedule and within budget.

• Ensure the data center meets industry standards and complies with relevant security, regulatory, and environmental requirements.
• Implement physical security measures and work with security teams to ensure data integrity and access control.
• Develop disaster recovery and business continuity plans for data center operations.

• Oversee troubleshooting efforts and ensure quick resolution of any infrastructure issues or outages.
• Develop and maintain incident response procedures to minimize downtime and ensure recovery objectives are met.
• Maintain root cause analysis and continuous improvement processes for infrastructure incidents.

• Oversee the budget for data center infrastructure, identifying opportunities for cost reduction while ensuring system performance and reliability.
• Negotiate contracts with vendors and manage relationships with service providers.

• Maintain up-to-date documentation for all infrastructure components and processes.
• Generate and present reports on infrastructure health, performance metrics, and project status to senior leadership.
• Ensure accurate asset tracking and reporting for all infrastructure components.

• Ensure that the data center complies with safety regulations and that all staff are trained in safety protocols.
• Ensure proper maintenance of fire suppression systems and environmental monitoring devices.

• Proven experience in managing and operating data center infrastructure, including servers, storage systems, networking equipment, and power/cooling systems.
• Strong understanding of data center technologies, such as virtualization, cloud services, and high-availability architectures.
• Leadership experience with the ability to lead and mentor a technical team.
• Excellent project management, communication, and organizational skills.
• Knowledge of data center operations best practices, security standards, and disaster recovery protocols.
• Experience with capacity planning, system monitoring, and optimization strategies.
• Familiarity with regulatory compliance and environmental considerations, such as ISO, HIPAA, PCI-DSS, etc.
• Bachelor's degree in computer science, Information Technology, Electrical Engineering, or related field (or equivalent experience).
• Open to providing on-call support and occasional after-hours availability when needed.
• Willingness to travel occasionally for site visits, project implementation, or vendor meetings.
• Ability to manage multiple priorities effectively in a fast-paced and dynamic environment.

Singtel