Sr Director - Professional Services - APAC
HERE Technologies
- Singapore
- Permanent
- Full-time
- Managing all aspects of APAC professional services business including revenue, pipeline, bookings, profitability, utilization and customer satisfaction
- Leading and overseeing the professional services team, including recruitment, training, development and performance management
- Developing a strong competency and staying up-to-date on HERE products and services offerings and related technologies
- Becoming a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes
- Conducting PS led customer interactions to promote and sell current services portfolio including, advisory/consulting, implementation and data services
- Contributing to, promoting and growing new portfolio additions, including managed services and educational services
- Managing customer relationships and ensuring satisfaction with delivery of services
- Developing and executing on strategies to grow the professional services business and increase revenue
- Interfacing closely with PS Operations and Resource Managers to secure and prioritize resources.
- Working closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services
- Cultivating business in target markets including India, Japan, Korea, Oceania, SEA and expansion into China
- Playing an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders and supporting functions. In effect, the role is like dual citizenship (Global PS/S&S and APAC region)
- Collaborating with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing and project execution
- Communicating regularly with VP, Global Professional Services on key performance indicators, management related topics, and customer opportunities and project
- A degree in Business, Engineering or related fields
- 20+ years of total experience with at least 12 years of applicable experience in professional services and at least 3 years in a leadership role.
- Validated experience in managing professional services delivery for a software company, SaaS preferably but also Systems Integrators or Consulting firms.Experience with Location technology is advantageous, though not a must have.Experience working with the Automotive sector is a plus.
- Proven track record of growing a business. Developing a strong strategy and competitive advantage and consistently hitting delivery milestones, financial targets, and customer satisfaction goals.
- A successful track record of working effectively in a highly matrixed and fast-growing organization in APAC, growing services revenues, while continuing to improve operational excellence (high utilization, meeting margin targets, focus on quality, customer satisfaction, etc.)
- Validated experience in developing leaders and building and managing a high-performance teams that have built successful and profitable consultative relationships with key influencers in companies spanning a broad array of industries.
- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen.
- Significant experience running or overseeing multi-million-dollar projects.
- Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with HERE.
- Demonstrated success engaging at CxO levels.
- Ability to strategically travel across APAC Region (~25-30%)
- Excellent communication skills in English. Proficiency in any other regional language will be a plus.