Collections Associate - DCA - Wealth & Personal Banking
HSBC
- Singapore
- Permanent
- Full-time
- Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
- By doing quality and quantity dunning and recommend appropriate actions
- By being effective in securing promises to pay
- By handling difficult and complex situations when necessary
- By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
- To work with lawyers closely and adopt best legal actions with maximum recoveries at minimal costs
- To work with Credit Counselling Singapore and adopt best repayment plan for customers
- To create a professional and friendly environment
- By providing timely, flexible and efficient service to our customers
- Written correspondences should be acted upon within the expected turnaround
- Maximise productivity and efficiency
- Updating memos accurately at a reasonable speed, using RDF in ECAFE/Cyber where relevant
- Responsible for monitoring individual/DCA/Law Firms effectiveness and performance including the performance of the trainees assigned to
- Ensuring appropriate and prompt action taken to recover the debt
- System and daily issues
- By reviewing and recommending enhancements including system enhancements to improve current workflow/processes to minimise manual input to increase operationally efficiency
- 2 years related collections experience and is able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as
- Control flow through prior to write-off
- Maximize Recoveries
- Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
- Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
- Manage/Review draft response on exceptional collections cases such as customers’ feedback, MAS letter
- Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
- Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts
- Preferably with minimum of 2 years of related collections experience but fresh grad may apply