Guest Relations Executive
Stafflink
- Singapore
- $2,500-3,500 per month
- Permanent
- Full-time
- To work with the concierge team to perform front-facing reception/ concierge duties
- To provide a warm., sincere and friendly welcome and guest experience
- To ensure eye contact, warm smile and a polite, formal tone with all transactions.
- To support guest queries and VIPs in a prompt, positive, and friendly manner
- To respond promptly to whats app messages in a professional manner and according to the SOPs.
- To reply to emails promptly in a professional manner and according to SOP
- To answer calls politely and promptly within 3 rings and follow the script according to SOP
- To manage guest bookings and check ins and check outs in a prompt, efficient manner.
- To work with the concierge team to support all administration such as bookings, insurance, adding or updating profiles, and general uploading data into the centre operations system (MindBody Online) and third-party software systems as per the SOPs.
- To support operations with opening and closing shift duties
- To complete closing shift with the end sales and reports
- To assist with the end of month retail inventory
- To assist with regular stocking of product and ensuring the retail area is neat and tidy.
- To demonstrate high product and service knowledge of all the treatment menu and services.
- To support guests with the purchase of products and services and highlight any promotions, in a friendly and professional manner.
- To assist with guest service recovery, and handle complaints or feedback, as and when needed.
- To conduct tours or ushering guests to various areas of the wellness centre for their treatment or class for an excellent and personalised guest experienced.
- To support the team to sell membership packages, track/update member communication in the software system, contact members when package close to expire or special offers or VIP experiences etc or when guest not been to the centre recently, as well as service members promptly with their enquiries to ensure an excellent and satisfied experience.
- To assist with the organisation of the external corporate enquiries of all sizes and manage the logistics, centre availability, instructor availability, contracts, and client liaison.
- To keep the reception area neat, clean and tidy
- To assist prepare towels and ginger tea and guest refreshments.
- To be available to support the centre and team with various ad hoc duties which may not be