L2 Application Support Engineer (Java)

• Opportunity to work with a dynamic, industry-leading company
• Opportunities for professional growth and development.
• Up to $10,000 + Bonus + comprehensive benefits package

• Provide L2 support for Java-based applications, including issue troubleshoot, investigation, root cause analysis, and resolution.
• Handle incidents and service requests raised, to closure
• Monitor application health and performance
• Perform code-level debugging and collaborate with higher levels for fixes and enhancements, ensuring problem is resolved.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Participate in enhancement of the applications, deployment of applications to testing and production environment, and post-deployment support activities.
• Handle on-call support and incident management on a 24/7 rotational basis.
• Ensure SLAs and KPIs for incident and request management are consistently met.

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Min 3 years of experience in application support, with strong hands-on experience in Java/J2EE.
• Good understanding of Software Development Life Cycle (SDLC)
• Proficient in troubleshooting application and server issues in Linux/Unix environments.
• Hands-on experience with SQL and relational databases (e.g., Oracle, MySQL, PostgreSQL).
• Good understanding of REST APIs, microservices, and cloud environments (AWS/Azure is a plus).
• Experience with Spring 4.x6.x and Struts 2.x; Spring Boot/Batch is a plus.
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent communication and collaboration skills.

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