desktop engineer Fresher/Level 1

• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting

• Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes

• Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms

• Handle user requests and incidents through email communication, ensuring proper tracking and timely updates

• Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies

• Process administrative paperwork for IT equipment deployment, replacement, and disposal

• Generate regular reports on support metrics and incident resolution status

• Strong technical knowledge of Windows operating systems and Microsoft Office suite

• Experience with IT service management tools and ticketing systems

• Excellent documentation and administrative skills

• Good communication skills in both written and verbal English

• Ability to work independently and follow established procedures

• Basic understanding of IT security practices and compliance requirements

ITCAN