Assistant Housekeeper (Conrad Singapore Orchard)
Hilton
- Singapore
- Permanent
- Full-time
- To ensure the ultimate comfort, cleanliness and safety for all the guest, as expected in Conrad Singapore Orchard
- To assist in the recruiting qualified people, to train employees in order to achieve the standards of cleanliness and high level of service.
- To be responsible for the daily operation needs and ensure manning is well scheduled to maintain superior standards of cleanliness for all guest rooms and public area.
- To monitor daily assignments for guest rooms cleaning and to ensure that proper quotas are assigned to achieve optimum productivity.
- To establish safe working environment.
- To coordinate tasks and supervise outside contractor working in the hotel premises.
- To establish and maintain accurate inventory records on cleaning equipment, guest supplies and cleaning supplies.
- To establish a cleaning program maintaining top quality standard in performance, procedures and productivity pertaining to all public guest areas.
- To be very familiar with occupancy projection and to forecast manning as required.
- To establish effective communication with Assistant Manager / various departments to meet their needs as it relates to Housekeeping.
- To carry out routine daily inspection, noting deficiencies and ensuring proper follow up procedures.
- To coordinate engineering work orders for assigned areas and follow up inspection.
- To coordinate cleaning schedules and maintenance program for all guestrooms, guest corridors, public areas and heart of the house.
- To review all work orders submitted and ensure all orders are carry out in a timely manner.
- To clearly understand the Company Corporate Standard, Core Standard and ensure service and cleaning job is carry out in accordance to standard expectation.
- To monitor cost control program for housekeeping labor and operating supplies.
- To assist in administering and keeping accurate record all personnel related updates.
- To be familiar with and understand all the hotel and departmental policies, procedures and standards established for the department.
- To be involved in ensuring that all on line training material are updated at all time.
- To be involved in identifying employees needs and to develop staff and coordinate training when needed.
- To ensure all policies and procedure are observed and is in place.
- To assist in conducting monthly staff meeting.
- To maintain a high level of employee morale.
- To be familiar with laundry operation and to assist in handling complaint when required.
- To be familiar with the operation of the uniform rooms and monitor the maintenance standards in these areas.
- To participate and assist in conducting yearly performance evaluation ensuring reviews are completed in a timely manner.
- To participate in counseling and discipline staff when needed ensuring proper follow up action is taken and staff is review accordingly.
- To have an understanding on the departmental P&L, the yearly capital expenditure budget, as well as the yearly labor budget, operating expense budget that is presented by the Executive Housekeeper.
- To respond properly in any hotel emergency or safety situation.
- To perform other tasks or projects as assigned by hotel management.
- Reading, Writing and Oral proficiency in English Language.
- Ability to speak on additional language will be an advantage.
- Possesses leadership skill and able to make sound independent decision.
- Previous Experience in Housekeeping with supervisory responsibilities.
- Possesses strong interpersonal skill and experience in people handling.
- Flexible with shifts. Able to work on weekends.