Food & Beverage Service Associate (New Restaurant)
- Singapore
- Permanent
- Full-time
- Provides excellent service at all times to guests based on established hotel standard operating procedures.
- Greets and farewells guests and colleagues in a friendly and courteous manner.
- Assists colleagues and guests efficiently and in a professional manner.
- Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
- Offers menu options and advice and takes orders.
- Offers drinks, pre, during and after meal service.
- Remembers guest's preferences to extends personalised service.
- Takes guest's Food & Beverage orders accurately and assures correct input in Point of Sales system.
- Anticipates guest's needs.
- Verifies guest satisfaction with each table during each course served.
- Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
- Serves food in a timely and efficient manner.
- Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
- Makes sure all silver and glassware is polished, wiped and spotless.
- Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
- Makes sure that all products served are accounted for on the final bill before presenting it.
- Up keeps and clears tables between courses throughout the dining experience.
- At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
- Adjusts service to suit guests' requests and personalises any interaction with the guest.
- Actively engages in upselling and adds value.
- Relays any guest complaints to manager.
- Ensures efficiency of work in dish wash, pantry, and service preparations.
- Ensures cleanliness and work safety in food preparation and service areas.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Performs any other duties and responsibilities that may be assigned.
- Certificate or diploma in hospitality or related field or minimum of 6 months hands on experience in food service position, similar operations style.
- Retail or guest interaction experience.
- Food and/or beverage knowledge (personal interest/professional).
- Interpersonal skills - communicates easily/openly with integrity towards own action.
- Communication skills in English spoken/written.
- Reliable and consistent.
- Personal presentation, clean/tidy.
- Comes across as enthusiastic, energetic.
- Can work as part of a team.
- Guest and people oriented.
- Creative and open-minded.
- Flexible and adaptable to different working locations.
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.