Senior Analyst, Advanced Operations Solutions (Digital Excellence)

Tampines, Singapore
Permanent
Full-time

23 hours ago

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.If you believe in developing a better tomorrow, read on.About the RoleResponsible for supporting specific functional / business areas in terms of information system needsRoles and Responsibilities

Project & Enhancement Delivery: Actively involved in implementing strategic initiatives and BAU enhancements, including planning, monitoring, and resource coordination.
Process & Requirements Analysis: Lead discussions to understand current processes, design future workflows, and ensure business requirements are comprehensive and forward-looking.
Solution Evaluation & Recommendation: Collaborate with IT to assess high-level solutions and recommend the most suitable options to stakeholders.
Testing & Validation: Translate requirements into UAT scenarios, conduct/review testing, and manage UAT sign-off to ensure solution quality.
Stakeholder Engagement & Continuous Improvement: Prioritize changes, manage gaps, prepare training materials, and continuously seek improvements to stay relevant and effective.

Minimum Job Requirements

Educational & Professional Background: Diploma or Degree in Business IT, Computer Science, or related field, with 3–5 years of experience in life insurance operations and systems.
Technical & Analytical Skills: Strong logical and analytical mindset, with experience in workflow implementation and insight generation; familiarity with AI platforms like KeyReply or Microsoft Dynamics 365 is a plus.
Communication & Organizational Skills: Exceptional verbal and written communication, excellent time management, and meticulous attention to detail.
Work Ethic & Adaptability: Able to multitask, meet tight deadlines, work under pressure with minimal guidance, and thrive in a fast-paced environment.
Attitude & Passion: Positive, team-oriented, eager to learn and share, with a strong belief in AI and a passion for technology and customer experience.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

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