IT Support Officer (M17036)

Provide day-to-day IT support, handling troubleshooting of email and computer issues, software installations, as well as maintenance of PCs, internet connections, and office equipment such as copier machines.
Manage and maintain the company's network system and firewall to ensure smooth and secure operations.
Update and manage asset records for company desktops, laptops, IT software licenses, and other IT-related equipment.
Liaise with external software providers for regular updates, troubleshooting, and maintenance of the company's ERP systems (including SAP) and other integrated software platforms.
Maintain and regularly update the company's IT-related database to ensure accurate tracking of IT assets and software.
Serve as the administrator for company software systems (including SAP), and provide internal training and guidance to employees on system usage.
Assist in the preparation and submission of IT reports and data summaries, such as procurement records, sales reports, and other related data.
Act as the company's point of contact for scheduling and coordinating ISO audits.
Support the preparation of ISO documentation and take part in both internal and external ISO audit processes.
Assist with general administrative duties as required.
Handle other ad-hoc administrative tasks as assigned.

Requirements:

Diploma / Advanced / Higher / Graduate Diploma in IT or related field.
Minimum of 2 years of relevant IT work experience.
Strong knowledge in software applications and ERP database management, with working experience in SAP preferred.
Proficient in both written and spoken English and another language (bilingual).
Excellent organizational and communication skills.