Job Description:Responsibilities:· Knowledge, skills, tools, and techniques to direct and coordinate human and material resources at all phases in the account: origination, initiation, planning, execution and control, and closeout. Balancing competing demands and mitigating risks to ensure an acceptable service is delivered to stakeholders and sponsors within budget, scope, time and quality standards.· Identifies, assesses and manages risks to the success of the account.· Effectively estimates costs, timescales and resource requirements for the successful delivery of the account(s) to agreed terms of reference.· Provides effective leadership to the project team ensuring that team members are motivated and developing their skills and experience.· Can lead presale activities with sales, with preparing proposal, quotation, presentation etc.· Ability to prepare, review and provide updated information for monthly, quarterly, and yearly service reports as required· Ensure that incident/service request/asset inventory/CSAT KPI’s in the SLA’s are fulfilled· Perform trend analysis on Incidents/ Service Requests· Monitor incidents and service requests.· Request resources for the support effort· Build capability to meet people career development objectives and business needs· Establish a regular, frequent cadence with the team· Achieve service offering Rev/AOP targets· Other related delivery management tasksRequirement· Bachelor's degree in information technology field· Minimum of 8 years of relevant work experience· 5+ years of experience in EUFS support services· 5+ years of experience leading teams of support and development resources· Ability to design and manage projects / service portfolio· Good understanding of the market and technology trends· Good communication skill· Certification of ITIL & PMPAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
