Jeweler (Expressions of Interest)
Tiffany & Co.
- Singapore
- Permanent
- Full-time
- Are you passionate about Luxury Jewelry?
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
- Perform servicing on all orders according to Tiffany & Co. standards.
- Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix.
- Productivity - Meet or exceed established productivity standards based on work mix and role.
- Organization - Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures
- Provide administrative duties including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging.
- Meet with clients as requested to answer client questions and assist with alteration needs.
- Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
- Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
- Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:
- Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
- Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
- Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management
- Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.
- Minimum 2 years of experience
- Soldering experience
- Laser welding experience
- Diamond setting experience
- Strong attention to detail
- Customer service orientation
- Ability to converse professionally with clients and have a professional appearance
- Strong initiative and the ability to work without constant direction
- Ability to inspire trust, fairness, integrity, and professionalism
- Ability to work with cross functional teams
- Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
- Degree from jewelry technical/design program
- Completion of Graduate Gemology degree or completion of courses
- Luxury Retail Experience