Senior Assistant, Administration

• Serve as the primary administrator for the CSO mailbox, prioritising tasks, archiving communications, and ensuring timely responses to school queries.
• Prepare, format, and distribute user detail files to school Heads of Department (HODs) and manage the subsequent reminder schedule.
• Meticulously check returned user details for accuracy, generate upload files, and address any missing information directly with schools.
• Perform data uploads to the SSOE portal, generate rollout lists, and update the provisioning tracker on SharePoint, notifying relevant teams.
• Manage ad-hoc profile updates and custodian/location changes by regenerating necessary files and coordinating with admin teams.
• Proactively monitor system processes, alerting portal and automation teams to any issues with purchase orders or email alerts.

• Asset Operations Management

• Administer the Asset team's mailbox, responding to queries and requests in a timely manner.
• Manage the end-to-end process for non-imaged devices, including sending rollout lists, distributing asset tags, and following up on pending returns.
• Validate and upload returned rollout lists to the portal, ensuring data integrity (no duplicates) and updating device status to "deployed."
• Maintain the master asset list on SharePoint, managing the entire lifecycle of project-issued devices (notebooks, monitors), including assignment, transfer, handover, and return.
• Lead the offboarding process for staff, ensuring the return of all company assets and confirming their retrieval.
• Facilitate the onboarding of new devices by coordinating with Finance for asset tags and creating records in the asset database.
• Raise and manage requests for device transfer and disposal through the CAMS system, following up until completion.
• Generate, download, and upload key operational reports (e.g., patching, print+) to SharePoint on a weekly and monthly basis.

• Act as a point of contact (POC) and mentor for asset interns, providing training, task guidance, and formal feedback on their performance.
• Manage inventory and procure operational supplies, such as envelopes, as needed.
• Provide guidance and support to new team members, sharing knowledge and best practices to ensure team success.
• Conduct a yearly stocktake of all project loan devices.

• Proven experience in operations, administrative support, or asset management role.
• Exceptional attention to detail and methodical approaches to data validation and file management.
• High proficiency in Microsoft Office Suite (especially Excel) and experience working with SharePoint.
• Experience with data entry, portal administration, and working with ticketing systems (e.g., CAMS, ServiceNow) is highly desirable.
• Strong written and verbal communication skills, with experience in customer-facing correspondence.
• Excellent organisational and time-management skills, with the ability to prioritise a high volume of daily tasks alongside ad-hoc requests

Singtel