Banquet Coordinator (Conrad Singapore Orchard)
Hilton
- Singapore
- Permanent
- Full-time
- Handle telephone enquiries according to Hilton standards.
- Attend Banquet Event Order (BEO) and Events Sales meetings and to communicate and disseminate all relevant information to banquet staff.
- Ensure adequate casual labours according to operation needs and to assign staff to respective functions based on preset staffing guides.
- Brief Banquet management or supervisors of any last-minute changes in the BEO.
- Fully understand and ensure staff adhere to the hotel’s grooming standards.
- Supervise and coach casual labour ensuring good attendance and punctuality.
- Involve and assist casual labour training.
- Assist the Director of Banquet and Banquet Manager/s in controlling the labor cost i.e. not exceeding the staffing guidelines and to ensure maximum productivity.
- Control par stock and the availability of all operating supplies including office supplies.
- Ensure good housekeeping and cleanliness of banquet office.
- Update and maintain staff notice board.
- Prepare and distribute daily events sheet and BEO for every staff and functions.
- Track proper record of all staff including the casual staff according to the hotel and legal requirements.
- Assist at arranging transportation for outside catering for kitchen, banquet and stewarding
- Administration of payroll procedures to ensure proper timekeeping and payment of all banquet staff.
- To ensure strict adherence to casual labor payment procedure.
- To take the role of a Banquet Captain when required by volume of business.
- Respond properly and professionally in any hotel emergency or safety situation.
- Understand relevant OH&S legislations and the implications on the operation of the department.
- Ensure that safe and healthy working practices are observed throughout service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Diploma or equivalent experience required.
- Excellent command of English language.
- Minimum of 5 years F&B experience.
- Good working knowledge of Microsoft Office.
- Familiar with Booking Reservation and Purchasing systems.
- Previous experience as a Hostess/Receptionist.
- Handle all administrative duties in a proficient manner to ensure a quality and timely output.