Position: National Mental Health Helpline CounsellorJob Description:To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.Job Responsibilities:· Handle enquiries via phone and webchat· Offer mental health information and resources based on callers' needs· Triage and identify callers at risk and/ or refer callers to relevant resources· Provide brief intervention as required· Handle distress callsRequirements:· Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing· Preferably with 2 to 3 years of relevant working experience· Entry Level Candidates with positive learning attitude may also apply· Possess excellent interpersonal and communication skills· Team player with a passion for patient-care and community support· Able to work on 24/7 rotating shifts (including weekends and PH)· Work Location: TampinesAbout IMH:The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
