Security Officer (Hilton Singapore Orchard)
Hilton
- Singapore
- Permanent
- Full-time
- Maintain the order and safety of the hotel.
- Offer necessary assistance to guests.
- Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
- Take good care of communication facilities and skillfully operate all fire control equipment.
- Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
- Ensure that the external visitor is registered correctly.
- Be hospitable to visitors and report any suspicions to the Management.
- Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
- Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel.
- Identically labelled items or items with the same brand as the hotel’s property, to be detained and recorded with the name and employee number of the staff involved.
- Prevent hotel’s property from being removed without an authorized and signed property removal form.
- Write-off the approved property removal form once lent-out articles are returned.
- Implement payment for damaged items and provide the invoice for the purchase or refund.
- Keep the deposited keys in good condition and fulfill the key-lent procedure.
- Maintain workplace cleanliness.
- Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
- Take the initiative to usher guests into available elevators and assist with the selection of levels.
- Specially assist elderly, children and those needs special attention.
- Be alert of drunkards, the incapacitated and the people who accompany them.
- Be vigilant on movements around the hotel and prevent illegal activities from taking place.
- When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
- Make sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Marketing Communications department, otherwise, direct them to the relevant department.
- Inform the Duty Manager and Front Office team members to register with the Housekeeping department if guests’ belongings are found.
- Dissuade guests from carrying hotel property to prevent the loss of goods in public areas.
- Pay special attention to visitors who acted suspiciously
- Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, and fire safety facilities.
- Report all potential threats or discrepancies.
- Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
- Check and ensure that the backend office door is locked after team members have left.
- Inspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
- Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed.
- Be responsible to check fire facilities, fire security and manage the fire alarm.
- Be familiar with first aid and fire emergency procedures.
- Carry out other reasonable duties and responsibilities as assigned.
- High School or Secondary Vocational School graduate.
- Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD)
- Proficient with hotel security operations.
- Possess a strong sense of responsibility and service.
- Good work attitude and always alert.
- Able to communicate effectively and clearly.
- Knowledgeable of resources and utilize them efficiently.
- Basic PC knowledge in MS Word and Excel.