IT Customer Service Representative | Contract | Upto $2.3k

  • Singapore
  • Permanent
  • Full-time
  • 1 month ago
  • Serves as the first point of contact for customer seeking technical assistance over the phone or email.
  • Log and track customer queries, issues and requests.
  • Ensure daily tasks are executed according to Standard Operating Procedure (SOP).
  • Liaise with other teams to resolve queries/issues and requests within the Service Level of Agreement (SLA).
  • Other duties required
Job Qualifications:
  • At least 1 year of IT Customer Service experience in a call centre environment
  • With technical customer service support/Level 1 support
  • Excellent customer service skills
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus
  • Contract: 12 months (renewable/convertible after performance review)
  • Location: Commonwealth or Central
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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