Station Supervisor, Sentosa Express

SMRT Corporation

Singapore
Permanent
Full-time

1 month ago

Job PurposeThe Station Supervisor is to lead the team of Operation staff for daily operations and to be the Person-In-Charge (PIC) for all incidents/complaints on site.Responsibilities

To supervise the team of Station Staff and Service Captains for day-to-day operations
To plan the duty rosters
To arrange for coverage of staff for absenteeism
To be the PIC for incident handling and control on site
To liaise with the Duty Officer for the handling of train service delays or incidents
To monitor staff on site and to ensure that they perform their duties diligently
To handle passengers' feedback or complaints
To be the PIC of the crowd control plan and to deploy staff during activation
To submit all necessary reports during the shift
To perform 2 rotating shifts, including weekends and Public Holidays

Qualifications & Work ExperienceNITEC or equivalent with at least one (1) year in a supervisory role.Skills

Working experience in a frontline customer service industry and ability to work under stressful situations.
Possess experience in managing a group of staff, enjoys communicating with people from all levels.
Able to calmly respond, handle and resolve operational issues and incidents.
Able to multi-task effectively when responding to operation requirements.

Strides International Business is a business arm of SMRT Corporation Limited.Anchoring on strong operations, maintenance and service (OMS) experiences, transport planning expertise, as well as engineering capabilities, Strides International offers end-to-end design-build-operate-maintain-transfer solutions and services to deliver reliability and safe journeysAbout SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation

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