MR2342: Senior Customer Business Executive (Component Repair)

Singapore
Permanent
Full-time

1 month ago
Apply easily

About SAESLA joint venture company between Rolls-Royce Plc and SIA Engineering Company. The company first started operations in 2001 and has since become a market leader for both engine overhaul and component repair services.As a result of the sustained business growth, SAESL has continued to expand its facilities and develop new capabilities for both its engine overhaul and component repair businesses. The Engine Overhaul business has the capability to service all products in the Trent engine family, this includes: Trent 500, Trent 700, Trent 800, Trent 900, Trent 1000 and Trent XWB; SAESL is the only Trent engine MRO that can support all product variants. The Engine Overhaul business has the capacity to repair and overhaul over 300 Trent engines per year and it is equipped with a state-of-the-art Engine Test Facility that supports our best in class engine turnaround times.Why Join SAESL

Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
Training/Career Progression Opportunities
Job Security

Job DescriptionAs a dynamic customer-focused professional with a track record in delivering results, you will be responsible for all aspects of the customer relationship to maximise customer satisfaction and business performance. With deep understanding of the organisation's products and services, this role acts as a primary point of contact for customers and be the voice of the customer in the shop. This role also includes undertaking overseas travelling and working with key players in the aerospace industry to discharge your duties successfully.You will gain exposure to different aspects and processes of the company with meaningful interactions and collaborations with cross-functional teams which will enable you to grow professionally. We offer attractive benefits package as well as sponsorship for further studies.Key Responsibilities

Communicate with customers on all aspects of orders, such as delivery commitments, pricing and component repair status
Develop overall support packages for commercial issues encountered by customers
Accountable for accuracy and timeliness of all invoices
Ensure payment for completed work is in line with contractual obligation
Resolve invoice queries in line with agreed business objectives
Administer warranty claims on behalf of customers
Represent customers in internal meetings to ensure customers' requests and concerns are duly addressed
Conduct periodic business reviews with customers
Manage ad-hoc requests from customers
Work closely with various internal and external stakeholders to identify cost saving opportunities
Driving or supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement
Ensure that Customer Business Excellence is delivered throughout the business

Requirements

Possess a degree, preferably in Engineering with three years of experience in aerospace business, or equivalent
Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and result
Ability to build relationships both internally and externally
Proficient in MS Office applications and Office 365 platforms, experience in SAP will be advantageous
Excellent interpersonal and communication skills
Able to work independently in a fast-paced environment
Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity
Enjoy problem solving

Singapore Aero Engine Services