Head (Youth Services)

• Develop short-, medium-, and long-term strategies, action plans, and targets aligned with Care Corner's vision and mission for Youth Services.
• Ensure Youth Services are responsive to changing policies and sector developments, enhancing presence and relevance.
• Review service models with the Director, leading service redesign to ensure currency and impact over the next 3-5 years.
• Analyse the financial viability and cost structures of programs and service models, monitoring costs relative to operations and outcomes.
• Contribute to the continuum of care across Children and Youth Services, ensuring integration and holistic support.

• Oversee the planning, implementation, and monitoring of Youth Services operations to ensure high-quality delivery, governance compliance, and accessibility for target clientele.
• Prepare and monitor financial budgets and projections for Youth Services.
• Vet and approve reports submitted by Managers/Programme Heads to external stakeholders, including government authorities.
• Cover respective Managers/Programme Heads in overseeing day-to-day operations when necessary.
• Ensure effective use of resources, balancing operational needs with organisational priorities.

• Recruit, select, appraise, and develop staff to build a capable and committed workforce.
• Provide coaching and mentoring to senior staff, strengthening personal effectiveness, leadership, and management capabilities.
• Foster staff motivation, team spirit, and commitment through effective communication and feedback systems.
• Partner with People & Organisational Development (P&OD) and other functions to identify capability gaps and create growth opportunities.

• Build sector presence by fostering collaborations with government agencies (e.g., MSF, MOE), schools, SSAs, and community partners.
• Secure partnerships and funding to strengthen and grow youth-related services.
• Engage funders, government agencies, schools, and community partners to secure resources and strengthen service provision.
• Network with SSAs and sector stakeholders to enhance program effectiveness and promote sector development.

• Serve as an active member of the People Management Team (PMT) in stewarding the health and effectiveness of the organisation.
• Actively participate in and contribute to PMT meetings and other PMT activities.
• Participate in formulating and supporting Care Corner organisational directives, decisions and initiatives.
• Provide Service Group or Functional reports to the SMT, the Board, and other partners and stakeholders as required.
• Serve as a representative of Care Corner to our stakeholders and partners, and where appropriate, participate in internal or external working groups, task forces, panels and/or committees.

• Demonstrates Maturity - Sees leadership as a role in which to serve rather than a position to be served; consistently demonstrates Care Corner values and integrates them into relationships, decisions, and day-to-day activities

• Strategic Thinker & Problem-solver - Able to think systemically; gather relevant viewpoints from others; think through alternatives; objective with a good blend of analytics and intuitive decision making.

• Makes Effective Decisions - Makes good, fact-based decisions in a timely manner. Decisions reflect an appropriate blend of solid analysis, wisdom, and common sense.

• Ability to Influence - Able to develop rapport with ease across a broad range of stakeholders. Able to influence others through personal character and credibility. Able to communicate with clarity, conviction and confidence.

• Vision-casting - Helps others see the big picture; creates a clear view of our desired future state and how individual roles play an important part in seeing that vision become a reality.

• Builds Talent - Provides people with challenging and stretching tasks and assignments to help them grow; is a good judge of talent - sees underdeveloped potential in people; Creates a learning environment that ensures people are growing and reaching their highest personal and professional potential.

• Delivers Results - Demonstrates initiative and a sense of responsibility for outcomes; sets appropriately high goals for his/her areas of responsibility, ensures goals have supporting strategies and success measures, and monitors progress - making mid-course corrections as needed.

• Stakeholder Engagement - Demonstrates acumen in "reading the room" and interpreting what is both said and unsaid during conversations with external parties (e.g. corporate and community partners) and appropriately responds in a manner that fosters trust and agreement.

Care Corner