Nanyang Technological University (NTU) Centre for IT Services (CITS) is searching for a highly experienced and strategic individual to join our dynamic team. If you're a seasoned IT professional with a passion for shaping the future of technology, we invite you to take on a pivotal role in driving our IT strategic planning, enterprise architecture, and governance initiatives.This role is critical for building a robust and resilient IT landscape at NTU. Your responsibilities will include:Architecting the Future: Establishing an Enterprise Architecture (EA) framework and IT Architecture blueprint.Driving IT Governance: Enforcing IT governance principles for compliance, risk mitigation, and investment optimization.Enhancing Service Excellence: Leading IT Service Management (ITSM) initiatives and obtain the ISO 20000 certification.Ensuring Business Continuity: Developing and maintaining IT Business Continuity Plan (BCP) procedures aligned with NTU's overall BCP and ISO 20000/27001 standards.Cultivating Talent: Contributing to the IT Capabilities plan and departmental training roadmap.We are seeking a proactive leader with a deep understanding of IT strategy, enterprise architecture, and governance best practices. You should possess exceptional communication and collaboration skills, with a proven track record of influencing stakeholders and driving complex projects to successful completion.ResponsibilitiesIT Strategic PlanningSupport CIO to establish the multi-year IT Strategic Plan and the annual IT workplan including:Plan and facilitate IT strategic planning workshops and offsite meetingsConduct research on the technology trend and adoption in the education sectorCreate IT Strategic Plan and the annual IT WorkplanEnterprise Architecture (EA)Establish the EA framework to align business strategy, processes, information and technologyDevelop and maintain enterprise-wide IT Architecture, as a common blueprint for the University in achieving cost efficiency, and alignment with the University’s strategic goalsCo-chair / Key Member for the Architecture Review Forum / Solution Review Committee and ensure that IT Systems and Solutions are aligning with overall IT ArchitectureIT BCP Planning & ManagementConduct IT Business Impact Analysis and IT Risk Assessment, identifying all critical IT systems, applications, infrastructure components and data that are essential for business operationsDevelop & maintain IT BCP procedures / DR Plans and work with ERM office to ensure alignment with NTU’s overall BCP plan, as well ISO20000 and ISO27001 frameworksPlan and conduct/support annual BCP related exercise, reporting and auditFunction as a key participant in major incident response, activating the relevant DR plans and coordinating IT recovery effort as well as liaising with other business unitsDevelop and deliver IT BCP training, educating IT staff on their roles and responsibilitiesIT Service Management (ISO20000 certification)Lead the ISO20000 certification to ensure the IT Service Management System (SMS) consistently delivers quality IT services meeting business and customer needs, through continuous improvement and adherence to best practicesAct as the Primary Management Representative for ISO20000 auditDeputy System Owner for ITSM components in ServiceNow Platform, ensuring the various ITSM components (e.g. Incident Management) are effectively implemented/enhanced as per the approved processesCollaborate with the ServiceNow development team to implement the approved processes within the platformIT Capabilities DevelopmentEstablish the IT capabilities development plan and annual IT training planCollaborate with HR Business Partner to enhance IT Job family and competencies, where neededRequirementsDegree in Computer Science, Computer Engineering, Software Engineering or related disciplinesCertified in TOGAF, ITIL, ISO 20000 or PMP is desiredMinimally 12 years of relevant IT experience, with a significant portion dedicated to IT strategic planning, enterprise architecture, or IT governance roles within a large and complex organization. Experience in the education sector is a plusDemonstrated experience in developing and implementing multi-year IT strategic plans and annual work plans, effectively aligning IT initiatives with organizational goalsHands-on experience in developing IT architecture blueprint and/or leading IT Service Management initiativesKnowledge of ServiceNow tool is a plusHands-on experience in developing, maintaining, and aligning IT BCP procedures with organizational BCPsExperience in contributing to or leading IT capability development and training roadmap initiatives.Excellent interpersonal and stakeholders’ management skillsAbility to think critically and to facilitate, influence and collaborate effectivelyExceptional communication and presentation skillsAble to work independently and in cross-functional teamsWe regret that only shortlisted candidates will be notified.Hiring Institution: NTU
