Senior Business Analyst, Regional Operations (Return and Refund)

• Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
• Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
• Identify and design initiatives to solve operational issues related to returns and refunds
• Create project plan and align timelines and dependencies with different stakeholders
• Size the impact of the identified initiatives to help with prioritisation of the features
• Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
• Collaborate with product stakeholders to implement system driven initiatives
• Monitor performance of initiatives post launch and identify improvement opportunities or gaps

• A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
• Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
• Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
• Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
• Ability to thrive in a dynamic and collaborative environment

Shopee