Telemarketing Executive
AIG
- Singapore
- Permanent
- Full-time
- To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers
- To upsell/cross-sell the company’s products and services proactively when opportunity arises
- To understand customer’s needs and make appropriate product recommendation
- To achieve Key Performance Indicators including sales, quality and operational standards.
- Consistently maintaining our highly ethical and professional approach to all current and prospective clients
- To resolve customers’ problems, feedback and complaints by applying appropriate skills
- To feedback customer’s concerns to Team Manager for improvement
- To maintain amicable working relationship with Call Center colleagues and business partners
- To assist ad hoc initiatives / projects when required by management
- Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply
- Prior telesales and/or call center experience
- Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role.
- Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude
- Knowledge of Call Centre Systems & MS Office
- Highly motivated and results driven
- Excellent interpersonal skills and customer service mindset with positive attitude
- Bilingual in English and local second language preferred
- Fluent in oral and written English