Service Manager

RHB Bank

  • Singapore
  • Permanent
  • Full-time
  • 30 days ago
Company DescriptionRHB Bank was established in Singapore in 1961 as UMBC Bank, prior to the country's independence in 1965. We assumed our present name - RHB Bank Berhad Singapore (RHBS) in 1999, after a series of expansions and strategic mergers. As a bank that has been here since the beginning, we have garnered invaluable experiences and insights which we turn into innovative solutions designed to help individuals and businesses grow and progress. Throughout the decades in Singapore, we have formed lifetime relationships with our clients and partners who have made us one of the most trusted financial institutions. Together with our experiences, insights and knowledge, we now cater to a cross-section of clients with requirements ranging from personal banking to corporate financing, offering seamless solutions and growing wealth for people and businesses. Our core businesses are streamlined into Retail Banking, Commercial Banking, Corporate Banking, Asset Management, offered through RHB Bank Berhad and RHB Asset Management Pte. Ltd. As a progressive and growing financial institution, RHB Singapore sees the importance for a strong collaborative and cohesive culture while welcoming diversity in views. As part of RHB's aim to become the employer of choice, talent and career development initiatives are put in place to ensure equal opportunities for personal development and growth among our people. We look forward to having on board talented individuals to join our dynamic and engaging team of more than 600 employees.Job DescriptionService Excellence
  • Promote core values of the bank and cultivate excellent customer service culture among staff in the branch
  • Manage branch key service performance index (eg. Queue time management, compliments, Rate-My-Service)
  • Ensure branch adhere to grooming and housekeeping standards
  • Complaint Management: Proactive and prompt handling of customer service issues
  • Ensure there is clear customer focus and service commitment across the Branch to produce a high standard of customer service in line with the quality and standards set
  • Champion customer service campaigns and initiatives.
  • Drive staff participation in achieving internal and external service awards
Customer Acquisition and Retention
  • Drive customer acquisition and retention activities at branch
Branch Operation
  • Support on-boarding operations and ensure seamless experience for customer
  • Support branch operations including cash handling when required
Risk, Compliance & Audit
  • Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
  • Ensure and observe operational procedures to avoid operational loss
  • Proactive in audit management
QualificationsFormal Education:
  • Minimum GCE 'A' Levels
Preferred level of Experience (by years/function/industry):At least 3 years of branch banking experience or in customer facing service industry like Retail and hospitalityOther skills required:
  • Strong leadership, highly independent, committed, self-motivated and result-oriented
  • Possess tenacity to see through implementation of initiatives
  • Ability to identify customers' needs in order to grow both the Bank's consumer and commercial deposits and loans
  • High EQ with excellent communication and interpersonal skills
  • Team player and able to interact and work closely with diverse personalities
Additional InformationRHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

RHB Bank