Care Coordinator (Case Management) (Home Care)
NTUC Health
- Singapore
- Permanent
- Full-time
- To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
- To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
- To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).
- To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
- To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
- To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
- To assist in application for SMF Consumables.
- To work closely with Operations and Nurse Manager on discharging clients from service.
- To provide any other ad-hoc administrative general support to the Home Care team as assigned.
- To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.
- Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
- Keeping updated with ISO requirements.
- Diploma or Advanced Diploma in healthcare related disciplines.
- Minimum 3 years' experience in community healthcare settings in Singapore
- Good knowledge of the geriatrics and community services
- Proficiency in MS Office applications
- Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
- Good interpersonal and writing skills
- Good team player and multi-tasker
- Good communication skills (oral and written)
- Passion in community services and service oriented
- Good judgement and decision making, problem solving skills
- Independent, resourceful and self-motivated
- Meticulous and have an eye for details
- Proficiency in Chinese is essential as majority of our clients are Chinese-speaking