SQL Developer

• Provide 2nd level support, inclusive of the monitoring, tracking of incident and enhancement request in meeting service level obligations.

• Escalate to 3rd level support for technical, resolution and development of business solutions.

• Prepare, perform countries' requests for new application developments/enhancements in ensuring a standardized and hamormized process.

• Develop and maintain technical documentation and knowledge base articles

• Perform implementation of best practices, improvements or new/change requests from user and ensuring alignment with change process.

• Participate in the testing and validation of software fixes and enhancements.

• Ensure adherence to service level agreements and processes.

• Continuously improve support processes and procedures to enhance the customer experience.

• Ensure availability of a single point of contact to user for prompt communication.

• Demonstrate broad knowledge of IT application functionality and business solutions (e.g. mobility, .Net, SaaS).

• Experience in supervising, implementing and supporting applications developed in MSSQL, .Net, Android / iOS platform.

• Must possess knowledge or ability in Microsoft SQL, T-SQL.

• Knowledge in Azure and Scrum are preferable.

• Familiar with IT Service Management framework.

• Proven competency to handle confidential/sensitive information in an appropriate and secure manner.

• Proven basic numeracy and excellent quantitative analysis.

• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).

Flintex Consulting