SAP Office of APJ President - Customer Officer Intern
SAP
- Singapore
- Training
- Full-time
- Dedicated resource to drive day to day support and oversight across all customer/partner accounts and internal stakeholder management across the region by which APJ President is has engagement with.
- Ensures that for customer/ partner accounts sponsored by the President, that all agreed priorities with customers/partners are executed to successful completion by responsible teams, on behalf of the APJ President.
- This role will also provide additional support to APJ COS in driving new GTM, specific deal pursuits, demand gen nitiatives aligned to APJ President/ SAP Board defined priorities to drive positive impact on revenue, customer satisfaction and pipeline.
- Working closely with APJ COS:
- Proactively strategize involvement in President’s top-interest customer/partner accounts
- Vetting, qualifying and prepping President’s customer interactions
- Synthesize complex information and report it in a way that is simple for President to consume
- Drive a quick, high-quality response to follow-up actions from President meetings. Establish effective communication channels to our customers
- Oversee operations of Customer Office including reporting, Customer Office templates and processes
- Manage Office of the President, APJ for Customer Tool, providing a shared history of APJ President’s interactions
- Understand the customers’ situation, especially critical escalations, and trigger corresponding measures
- Organize calls with higher management or project leads at customers
- Involve development and other SAP teams on a need basis
- Maintain up-to-date systems and perform administrative tasks according to set policies and procedures.
- Perform tasks in a proactive and anticipatory way without guidance from a higher level.
- Act as Single Point of Contact for assigned responsibilities and act as a “driver”
- Prepare and design briefing documents in advance of executive meetings
- Coordination, organization and documentation of meetings and drive follow up of agreed on activities
- Continually look for ways to add value and provide additional solutions to increase customer satisfaction, growth and retention
- Develop a close working relationship with other board areas and regional president’s offices
- Strategize and support coordination of regional President trips2/22/2021 Job Description Print Preview
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- Manage Office of the President strategic initiatives and projects as assigned
- Maintain a strong executive presence and role-model SAP’s passions
- Be responsible, manage and perform approval for APJ Quote to Cash (Q2C) applying highest level of across all
- Q2C and ensure visibility is provided to relevant Board approvers globally
- Strong project management skills
- Ability to build a high volume of productive, regional and global relationships
- Strong problem solving skills while delivering on time and with high quality
- Excellent verbal and written communication skills, additional language skills is a plus
- Client-facing experience preferred
- Excellent command of the English language, both written and spoken
- Ability to multi-task while handling large volume of tasks with a keen sense of prioritization
- Be trustworthy and able to handle confidential information
- Be comfortable engaging with Board, C-level and most senior executives within the company
- Possess understanding SAP commercial structures to support responsibilities on Q2C
- Currently pursuing Tertiary degree in business or equivalent
- Current Master of Business Administration or equivalent preferred
- Advanced knowledge of SAP’s internal processes is preferred
- Advanced C-Level executive writing skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Solid work experience leading projects, teams or organizations
- Background in Sales processes/ supporting sales cycles preferred, but not mandatory
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 392022 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.