Customer Service Representative

SABIC

Singapore
Permanent
Full-time

19 days ago

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVEORG UNIT NAME: FULFILLMENT & MARKETINGLOCATION: SINGAPOREJOB PURPOSE

Build and manage strong customer relation, understand Commercial / Distributors processes and activities and provide value added service as needed

Responsible for SEA regions and affiliates orders with Asia Pacific Regions

Handle order processing, billing and payment notices to customers to support timely and accurate order execution.

Job Responsibilities

Strive to achieve and maintain total customer satisfaction through

Providing timely order management report and information to customers
To providing a timely feedback (within 1-2 working days) of acknowledgement to customers for new and change order
maintaining a good rapport, communication and interaction with customers
coordinating order management activities with make/sell and buy/sell sources ensuring on-time delivery to customer is met by working with 3PL and make timely booking for shipment
providing full set of shipping documents and ensuring timely invoicing to customer
Ensure that all customer complaints are officially and appropriately documented on Customer Complaint Information (CCI) form and adhering to ISO requirements
Drive Order fulfilment closure on a monthly basis
Handle all customers enquiry on new product request and developments, and related activities and channel to internal team for follow up
Assist Sr, Representative / Supervisor on team’s KPI deep dive analysis and drive for key actions & improvement
Review and update CS process document to ensure compliance within SCM
Any other related responsibilities assigned by the immediate supervisor from time to time where appropriate.

EDUCATION/EXPERIENCE REQUIREMENTS

Diploma / Degree in Supply Chain / Logistics / Business Management
2 to 4 years' related working experience, preferably in the area of customer service or account management
Independently handles daily operations challenges such as coordination of order delivery or errors in customer order delivery
Support Supervisor in researching customer issues and identifying the root cause of the problem at hand, keeps lines of communication open with customers.
Customer Service Representative required assistance in handling more complex issues such as technical issues, requires input from Senior Representative/ Supervisor / manager, product / Technical Support, or other relevant function
Customer service orientated mindset
Resourceful in provide solutions to customers
Strong communication and coordination skills.

ABOUT SABICSABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. SABIC manufactures on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products: chemicals, commodity and high performance plastics, agri-nutrients and metals.SABIC supports its customers by identifying and developing opportunities in key end-use applications such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy. Production in 2019 was 72.6 million metric tons.SABIC has more than 33,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, SABIC has 12,540 global patent filings, and has significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South Asia and North Asia.Equal Opportunity Employer (EOE) StatementSABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.

SABIC

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