Patient Service Associate (Hospital)

• Deliver friendly, efficient customer service and create a warm and welcoming atmosphere for patients & guests
• Supervises the daily staff attendance and manages the inpatient's main roster
• Supervise, train and motivate junior staff, so as to achieve maximum patient care and satisfaction
• Handle feedback, email inquiries and communication issues
• Act as the reporting officer to the ancillary staff and conduct all orientation and induction for new staff
• Assume other responsibilities tasked by the reporting officer, including admin support duties, statistics etc
• Conduct counselling for staff when necessary
• Cover core duties like Admission, Discharge, Transfer and Financial Counselling.
• Supervises and collates the training and development plans progress
• Develop training slides and perform training to staffs

• Diploma in any discipline
• At least 2 year of working experience, leading a team is daily operation
• Healthcare experience preferred

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